Effective Date: 27 August 2026

These Terms & Conditions apply to your use of pickhillautobreakers.com and to products purchased from Pickhill Auto Breakers Ltd through our website, by telephone or through other agreed sales channels.

By using our website or placing an order with us, you agree to these Terms & Conditions.

Nothing in these terms affects your statutory rights under applicable UK consumer law.

1. About Us

Pickhill Auto Breakers Ltd supplies pre-owned, recycled and replacement vehicle parts to customers throughout the UK.

Pickhill Auto Breakers Ltd
Unit 1, Springfield Nursery, Pickhill
Waltham Abbey
EN9 3LE
United Kingdom

Email: support@pickhillautobreakers.com
Telephone: +44 7549 132137

2. Products

We primarily supply pre-owned, recycled and replacement vehicle parts.

As many of our products are removed from previously used vehicles, they may show reasonable signs of previous use, including marks, scratches, discolouration or cosmetic wear.

We take reasonable care to describe our products accurately. Where reasonably possible, parts are checked and tested for working condition before being offered for sale.

Product photographs are provided to help customers identify the item being offered. The appearance or colour of a product may vary slightly due to lighting, photography or screen settings.

3. Part Compatibility

Customers are responsible for checking that a part is suitable for their vehicle before purchasing or fitting it.

We may request information including:

• Vehicle registration number

• VIN or chassis number

• OEM or manufacturer part number

• Engine code

• Vehicle make, model and year

Where we assist with identifying or checking a part, our assistance is based on the information supplied by the customer.

Customers should check relevant part numbers, specifications, connectors, dimensions and other compatibility information before installation.

If you are unsure whether a part is suitable for your vehicle, please contact us before ordering.

4. Product Availability

All products are subject to availability.

As many parts are individually sourced from dismantled vehicles, stock may be limited to a single unit.

If an item becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer an alternative or arrange a refund.

We reserve the right to withdraw or discontinue products from sale.

5. Pricing

All prices are displayed in Pounds Sterling (GBP).

Where VAT is applicable, it will be handled in accordance with applicable UK tax requirements and shown where appropriate.

Delivery charges, where applicable, will be displayed or communicated during the ordering process.

We may change our prices from time to time. Price changes will not normally affect orders that have already been accepted.

If an obvious pricing error occurs, we reserve the right to correct the error or cancel the affected order. Where payment has already been taken for a cancelled order, the appropriate refund will be processed.

6. Orders

When you place an order, you are making an offer to purchase the selected product from us.

Receiving an automated order acknowledgement does not necessarily mean that your order has been accepted.

We may refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• There is an obvious pricing or description error

• Payment cannot be authorised

• We reasonably suspect fraudulent activity

• Delivery cannot reasonably be completed to the address supplied

If we cancel an order after payment has been received, the appropriate refund will be processed.

7. Payment

Payment must be made using one of the payment methods accepted by us.

Online card payments may be processed securely by third-party payment service providers.

We do not necessarily receive or store complete payment card details.

An order may be held or cancelled where payment is declined, reversed or cannot be verified.

8. Delivery

We deliver to eligible UK addresses using our own delivery arrangements or third-party courier services.

Delivery charges and available delivery options may depend on the delivery location and the size, weight and type of product.

Any delivery date or timeframe provided is an estimate unless expressly agreed otherwise.

We will take reasonable steps to dispatch orders promptly. Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or public holidays.

9. Large & Heavy Parts

Some vehicle components, including engines, gearboxes, body panels and other large or heavy parts, may require pallet or specialist delivery.

Customers should ensure that someone is available to accept delivery where required.

Additional delivery arrangements or charges may apply to oversized or unusually heavy products. Where applicable, these will be communicated during the ordering process.

10. Checking Your Delivery

Customers should inspect their order as soon as reasonably possible after delivery.

If a parcel or product appears to have been damaged during transport, please contact us promptly.

Where possible, please retain the packaging and provide photographs showing:

• The packaging

• Shipping label

• Product received

• Any visible damage

This information can help us investigate the matter with the delivery provider.

11. Returns

If you need to return a product, please contact us with your order details and the reason for the return.

Products being returned should be appropriately packaged and protected to prevent damage during transportation.

Returns will be handled according to the circumstances of the order and applicable UK consumer law.

Nothing in this section affects your statutory consumer rights.

12. Faulty, Damaged or Incorrect Parts

If you believe you have received a faulty, damaged or incorrect part, please contact us promptly so that we can review the issue.

We may request relevant information including:

• Order number

• Vehicle registration or vehicle details

• Part number

• Photographs of the product

• Details of the reported issue

Once we have reviewed the information, we will advise you of the appropriate next steps.

13. Installation of Parts

Vehicle parts should be installed correctly and safely.

Where specialist knowledge, equipment, coding or calibration is required, we recommend that installation is carried out by a suitably qualified mechanic or automotive technician.

Customers should not install or continue using a component where there is reason to believe that doing so may be unsafe.

Incorrect installation, misuse, modification, accidental damage or improper use may be taken into consideration when assessing a product issue.

14. Engines, Gearboxes & Major Components

Engines, gearboxes and other major mechanical components are pre-owned parts unless specifically stated otherwise.

These components are checked or tested where reasonably possible before being offered for sale.

Appropriate servicing and installation procedures should be followed when fitting major mechanical components.

We recommend that engines, gearboxes and similar major components are installed by a suitably qualified automotive professional.

15. Electrical & Electronic Parts

Electrical and electronic vehicle components may require programming, coding, calibration or adaptation to the receiving vehicle.

Customers should check compatibility before purchasing and ensure that any necessary programming or installation is carried out correctly.

16. Warranty

Our products are primarily pre-owned and recycled vehicle parts.

Parts are checked and, where reasonably possible, tested for working condition before being offered for sale.

Unless specifically stated with a particular product or agreed at the time of sale, Pickhill Auto Breakers Ltd does not provide an additional commercial or extended warranty.

Nothing in this section affects any statutory rights that cannot legally be excluded.

17. Refunds

Where a refund is applicable, Pickhill Auto Breakers Ltd will process the refund according to the circumstances of the order and applicable UK consumer law.

Approved refunds will normally be returned using the original payment method.

Processing times may vary depending on the customer’s bank or payment provider.

Customers should contact us with their order details if they need to request a return or refund.

18. Customer Accounts

Customers may be able to create an account through our website.

You are responsible for keeping your account credentials and password confidential.

Please contact us promptly if you believe your account has been accessed without permission.

We may suspend or restrict an account where we reasonably suspect fraudulent activity, misuse or a breach of these Terms & Conditions.

19. Website Use

You must not misuse our website or attempt to:

• Gain unauthorised access to our systems

• Introduce viruses or malicious software

• Interfere with website operation or security

• Use the website for fraudulent activities

• Use the website for unlawful purposes

We may restrict access where reasonably necessary to protect our customers, website, systems or business.

20. Product Images, Logo & Intellectual Property

All product photographs, product images, logos, branding, graphics and other original visual content displayed on pickhillautobreakers.com are owned by or used with permission by Pickhill Auto Breakers Ltd, unless otherwise stated.

Our product photographs and images must not be copied, downloaded, reproduced, republished or used by another person or business for their own website, online shop, marketplace listing, advertisement, social media account, product sale or other commercial purpose without our prior written permission.

The Pickhill Auto Breakers name, logo and branding must not be copied, reproduced, altered, imitated or used without our prior written permission.

No person or business may use our logo, name, photographs or branding in a way that falsely suggests that they represent, are associated with, are authorised by or are endorsed by Pickhill Auto Breakers Ltd.

Unauthorised commercial use of our product photographs, logo, branding or other protected content may result in appropriate action being taken to protect our intellectual property rights.

21. Website Content

Unless otherwise stated, the text, graphics, layouts, product information and other original content published on our website belong to Pickhill Auto Breakers Ltd or are used with appropriate permission.

Website content must not be systematically copied, reproduced, republished, scraped or commercially exploited without our permission, except where permitted by law.

22. Liability

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.

We do not exclude liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Statutory rights that cannot legally be excluded

• Any other liability that cannot lawfully be excluded

Where permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.

23. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include severe weather, transport disruption, courier delays, strikes, natural disasters, government restrictions or significant technical failures.

Where possible, we will take reasonable steps to minimise the impact of such circumstances.

24. Privacy

Personal information collected through our website and transactions is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business operations or applicable legal requirements.

The latest version will be published on our website with an updated effective date.

26. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Nothing in these Terms & Conditions affects statutory consumer rights that cannot legally be excluded.

27. Contact Us

For questions about these Terms & Conditions, an order or a product, please contact:

Pickhill Auto Breakers Ltd
Unit 1, Springfield Nursery, Pickhill
Waltham Abbey
EN9 3LE
United Kingdom

Email: support@pickhillautobreakers.com
Telephone: +44 7549 132137