Last updated: 27 August 2026

At Pickhill Auto Breakers Ltd, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights you have when you use our website, purchase products or contact us.

This policy applies to personal information processed through pickhillautobreakers.com and in connection with our products and services.

1. Who We Are

Pickhill Auto Breakers Ltd supplies pre-owned, recycled and replacement vehicle parts to customers across the UK.

For the purposes of UK data protection law, Pickhill Auto Breakers Ltd is responsible for the personal information described in this Privacy Policy.

Contact details

Pickhill Auto Breakers Ltd
Unit 1, Springfield Nursery, Pickhill
Waltham Abbey
EN9 3LE
United Kingdom

Email: support@pickhillautobreakers.com
Telephone: +44 7549 132137

2. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, make an enquiry, contact us or otherwise use our services.

This may include:

• Your name

• Email address

• Telephone number

• Billing address

• Delivery address

• Account and login information

• Order and purchase history

• Payment and transaction information

• Product and parts enquiries

• Vehicle details that you provide to help us identify compatible parts

• Communications you have with us

• Marketing preferences

• IP address

• Browser and device information

• Website activity and usage information

• Cookie and similar technology information

We only collect information that is reasonably necessary for operating our business and providing our services.

3. How We Collect Your Information

We may collect information directly from you when you:

• Create an online account

• Place an order

• Make a payment

• Contact us by telephone or email

• Submit an online enquiry or contact form

• Ask us to identify or locate a vehicle part

• Subscribe to marketing communications

• Communicate with our customer service team

We may also automatically collect certain technical information when you use our website through cookies and similar technologies.

In some circumstances, information may also be received from payment providers, delivery companies or other service providers involved in fulfilling your order.

4. How We Use Your Information

We may use your personal information to:

• Create and manage your customer account

• Process and fulfil orders

• Process and confirm payments

• Arrange delivery or collection

• Identify suitable vehicle parts

• Respond to product and compatibility enquiries

• Communicate with you about your order

• Provide customer support

• Process returns, refunds and warranty enquiries

• Maintain transaction and accounting records

• Prevent and detect fraud

• Protect our website and systems

• Improve our website, products and customer experience

• Analyse website usage and performance

• Send marketing communications where permitted

• Meet our legal, tax, accounting and regulatory obligations

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by law.

5. Our Legal Basis for Using Your Information

Under UK data protection law, we need a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on:

Contract
Where processing your information is necessary to process an order, take payment, arrange delivery, provide a product or otherwise fulfil our agreement with you.

Legal obligation
Where we need to process or retain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests
Where processing is reasonably necessary for operating and protecting our business, preventing fraud, improving our services or responding to customers, provided those interests do not override your rights.

Consent
Where you have specifically agreed to certain processing, such as particular marketing activities or non-essential cookies where consent is required.

Where we rely on consent, you can withdraw it at any time.

6. Payments

When you make a payment through our website, your payment may be processed by an authorised third-party payment provider.

Payment providers may collect information such as your card details, billing information and transaction details to securely process your payment.

We do not necessarily receive or store your complete payment card information.

Payment providers process information in accordance with their own security standards, privacy policies and legal obligations.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted organisations that help us provide our services, including:

• Payment processors

• Banks and financial service providers

• Delivery and courier companies

• Website hosting providers

• IT and technical service providers

• Email and communication providers

• Analytics providers

• Accountants and professional advisers

• Fraud prevention and security providers

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

This may include disclosure to law enforcement agencies, courts, regulators, government authorities or other appropriate organisations.

8. Delivery Information

When you place an order requiring delivery, we may provide your name, delivery address, telephone number and other necessary delivery information to the courier or delivery company responsible for delivering your order.

We only provide information reasonably required to complete and manage the delivery.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies can help us:

• Keep the website functioning correctly

• Maintain shopping cart functionality

• Keep customers signed into their accounts

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Measure traffic and usage

• Support marketing where permitted

Some cookies are necessary for the website to operate.

Where consent is legally required for non-essential cookies, these cookies will only be used in accordance with your choices.

You can manage your cookie preferences through our website’s cookie controls and your browser settings.

Further information may be provided in our Cookie Policy.

10. Marketing Communications

Where permitted, we may contact you about products, services, offers or promotions that may be relevant to you.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option in the communication or contacting:

support@pickhillautobreakers.com

Opting out of marketing will not prevent us from sending essential communications concerning your orders, payments, deliveries, account or customer service enquiries.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The period may depend on:

• The nature of the information

• Our relationship with you

• Whether you have an active customer account

• Legal and regulatory requirements

• Accounting and tax requirements

• Fraud prevention requirements

• Whether information is required to resolve a dispute or legal claim

When information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

12. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal information is limited where appropriate to people and service providers who need it for legitimate business purposes.

Although we take reasonable security precautions, no website or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account password and login information confidential.

13. International Data Transfers

Some technology, hosting, payment, analytics or other service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements and that appropriate safeguards are used where required.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of certain processing

• Object to certain uses of your information

• Request transfer of certain information

• Withdraw consent where processing is based on consent

• Object to direct marketing

Some rights are subject to legal conditions and exemptions and therefore may not apply in every situation.

To exercise your rights, contact:

support@pickhillautobreakers.com

We may need to verify your identity before processing certain requests.

Your Right to Object

Where we process your personal information based on legitimate interests, you may have the right to object to that processing.

You also have the right to object at any time to the use of your personal information for direct marketing.

15. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Children’s Privacy

Our products and services are not specifically directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe that a child has provided personal information to us inappropriately, please contact us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

When we make changes, the updated Privacy Policy will be published on this page and the Last updated date will be revised.

We recommend reviewing this page periodically.

18. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

19. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Pickhill Auto Breakers Ltd

Unit 1, Springfield Nursery, Pickhill
Waltham Abbey
EN9 3LE
United Kingdom

Email: support@pickhillautobreakers.com
Telephone: +44 7549 132137