Effective Date: July 14, 2025

At Pickhill Auto Parts, we want you to be satisfied with your purchase. If you’re not completely happy, our refund and return policy is here to help.

Eligibility for Returns

• Returns must be requested within 14 days of receiving your order.

• Items must be in unused, original condition with packaging intact.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Electrical components (if seal is broken)

• Custom or special-order items

• Discounted or clearance products

Return Process

• Email us at support@pickhillautobreakers.com with your order number and reason for return.

• We will provide return instructions.

• You are responsible for return shipping costs unless the item was damaged or incorrect.

Refund Process

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection.

• If approved, the refund will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective:

• Notify us within 48 hours of receiving the item.

• Provide photos and a description of the issue.

• We will offer a replacement, exchange, or refund based on your preference.

Contact Us

For return or refund assistance, please contact:
📧 Email: support@pickhillautobreakers.com
📞 Phone: +44 7549 132137
📍 Address: Unit 9, Pickhill, Waltham Abbey, EN9 3LE, United Kingdom